Minneapolis, Minnesota
I've spent the last 30+ years in the CX space, helping companies make sense of the messy intersection of customer experience, cloud, and AI. I left in early 2026 and I'm taking time to explore what's next.
When I'm not working, I'm usually with family — four kids keep us busy, even in their adult years — and often outdoors: backpacking, hiking, and shooting landscape photography in wild places, from Wyoming's Wind River Range to Alaska to the canyons of the Southwest. All 50 states, 30+ countries, but always back home to Minnesota.
Whether it's on the trail or in a boardroom, my focus is the same — strip away the complexity, focus on what matters, and find your way forward. Take a look around, or connect on LinkedIn.